Smart Sites · Altus Digital

Your next website should do more.

A Smart Site isn't just a website. It's a connected online presence built to explain your services, capture inquiries, and guide every visitor toward the next step—so more interest becomes booked work.

Approach

Website + tools

Outcome

Capture & book

Built for

Service businesses

Smart Site · Live
Evergreen Landscaping smart site with interactive Voice Assistant answering booking questions and capturing appointments in real-time
Connected · answering, capturing, booking
Illustrative demo

What is a Smart Site?

A website that works while you work.

A Smart Site is a custom website connected to the tools that handle the parts of customer communication you usually miss—answering questions, capturing details, and guiding people toward booking.

Most service-business websites explain the service and stop. A Smart Site keeps going: it answers the questions visitors ask, collects the details you need to follow up, and moves interest toward an appointment—then shows you what's working.

Explains the service

Clear, persuasive pages that help visitors understand what you offer and why they should call you.

Captures inquiries

Connected forms and chat collect the details you need to follow up—not just a name and email.

Guides toward booking

Every page leads somewhere. Booking calls to action and appointment requests give visitors a next step.

Shows what's working

Configured tracking and reporting help you see where inquiries come from and what customers need.

Why it matters

The gap between being found and being chosen.

Getting found is only half the job. Most service businesses lose opportunities in the space between a customer finding them and actually picking up the phone. A Smart Site closes that gap.

Always on

While you're on the job

Questions get answered and inquiries get captured even when every technician is on a call or under a sink.

Capture first

Before they call a competitor

Visitors who can't find an answer fast often bounce. A Smart Site answers and offers a next step before they leave.

Complete leads

With the details you need

Connected forms collect the service, timing, and contact info you need to follow up—not just an email address.

A Smart Site supports presentation, lead capture, communication, and follow-up. It doesn't guarantee sales—results depend on traffic, demand, your offer, and how the business handles the opportunities it creates.

What's inside

One connected system, not five disconnected tools.

Every piece works together—website, conversations, CRM, booking, and reputation—so a lead never falls through the cracks between them.

01 · Website foundation

Website foundation

A custom, mobile-friendly website built around how your business actually runs—not a generic template.

  • Custom responsive design
  • Clear service pages
  • Contact and inquiry forms
  • Booking calls to action
  • Basic on-page SEO structure
summitroofing.com · Smart Site
Illustrative demo
Summit Roofing website foundation with integrated Summit Assistant chatbot and inspection booking
Custom roofing service siteBuilt to weather anything
02 · Customer conversations

Customer conversations

Website AI chat answers common questions and captures lead details in both plans. Smart Site Pro adds AI phone reception and missed-call text-back.

  • Website AI chat in both plans
  • AI phone receptionist (Pro)
  • Missed-call text-back (Pro)
  • Answers based on approved business info
  • Appropriate paths to human follow-up
incoming call · 2:14 amIllustrative demo
Call handled
Incoming — (561) 555-0148
Answered by AI
Caller: Do you handle emergency callouts?
AI: We do. I've got 7:30 AM open — shall I book it?
Lead added to CRMConfirmation sent
03 · Lead organization

Lead organization

Every inquiry lands in a connected CRM with the details you need to follow up—not just an email in a spam folder.

  • CRM-connected forms
  • Inquiry details and stages
  • Lead source tracking where configured
  • Relevant notifications
crm · lead recordIllustrative demo
New leadNew
NameJordan Rivera
ServiceAC repair
Phone(555) 014-8723
SourceWebsite · tracked
Next step: call back today
04 · Follow-up and appointments

Follow-up and appointments

A clearer path from first interest to the next conversation or appointment, with follow-up that keeps things moving.

  • Appointment booking connections
  • Selected follow-up workflows (Pro)
  • Clear next steps for interested prospects
booking · requestIllustrative demo
Appointment requested
Thursday · 9:00–11:00 AM
Pending confirm
Slot held for the customer
Auto follow-up scheduled
05 · Reputation and measurement

Reputation and measurement

Automated review requests and configured tracking help you build trust and understand where inquiries come from.

  • Automated review requests (Pro)
  • Honest feedback—no review gating
  • Configured source tracking
  • Inquiry and appointment reporting
reviews · requestIllustrative demo
Review request
Sent after the job is done

Thanks for choosing Northstar. Would you share an honest review of your experience?

We ask for honest feedback — no review gating, no removing negative reviews.

Illustrative demo · scripted examples, not a live AI agent or real booking system. Capabilities vary by plan.

Two ways to build it

Both plans are Smart Sites.

Every Smart Site answers website questions, captures inquiries, and helps visitors book. Smart Site Pro extends the system to your phone, follow-up, and reviews.

$299/month

Smart Site

Your website, working smarter.

A professional website that answers customer questions, captures leads, and makes booking easier—with customer details organized in one place.

  • Custom mobile-friendly website
  • Website AI chat & lead capture
  • Appointment booking connected to your calendar
  • CRM-connected inquiry forms
  • Inquiry-source tracking & reporting
See full details

$599/month

Smart Site Pro

Your website. Your phone. Connected.

Flagship

Everything in Smart Site, plus AI phone reception, missed-call text-back, and automated follow-up to help your business stay responsive while your team stays focused.

  • Everything in Smart Site
  • AI phone receptionist
  • Missed-call text-back
  • Automated follow-up workflows
  • Automated review requests
  • Connected phone & website reporting
See full details

AI, phone, and messaging allowances, additional usage rates, website scope, and update limits are confirmed in your service proposal. No unlimited usage is promised.

How it fits together

One connected path from interest to appointment.

A visitor lands on your site, asks a question, submits an inquiry, requests a booking—and every step is captured, organized, and ready for follow-up.

Visitor01
Inquiry02
Lead03
Follow-up04
Booking05
Review06
Concept
AeroFlow Heating and Cooling smart site concept showing hero messaging, interactive service tiles, AI chat widget, and appointment confirmation
Custom design · AI assistant · booking

See a real Smart Site concept.

This is what a well-functioning Smart Site looks like in practice—a custom design that explains the service, an interactive assistant that answers questions, and booking that captures the next step.

Explore the web design process

Illustrative demo · fictional business and scripted examples, not a live AI agent or real booking system. Capabilities vary by plan.