Review Automation
Automated review requests, done honestly.
After the job is done, a review request goes out—consistently, automatically, and honestly. No review gating, no cherry-picking, no removing negative feedback.
Thanks for choosing Northstar. Would you share an honest review of your experience?
We ask for honest feedback — no review gating, no removing negative reviews.
What review automation does
Most happy customers never leave a review simply because no one asks. After a job is completed, an automated request goes out asking for honest feedback—turning satisfied customers into the reviews that help the next one choose you.
It's consistent, so you're not relying on someone remembering to ask. And it's honest: we ask for real feedback, never just the good kind.
How it works
Job completed
A service is marked done in your connected system.
Request sent
An automated, honest review request goes to the customer.
Reputation grows
Genuine feedback builds trust with the next visitor.
What's included
- Automated review requests where included
- Consistent, honest requests for feedback
- Sent after a completed service
- No review gating
- No promises to remove negative reviews
Automated review requests are part of the Smart Site Pro plan.
What to understand
We ask for honest feedback—full stop. There's no review gating (asking only happy customers), and we don't remove or hide negative reviews. The goal is genuine reputation, not a curated one.
Review automation requires a connected workflow to trigger the request after a job. Setup is handled during onboarding.
Common questions
Let your happy customers do the talking.
Start with a Growth Assessment—we'll show you where review automation fits your business.